BEYOND YOUR TYPICAL SCHEDULING

A few years ago a North American regional police authority asked us to find and implement a schedule that would improve service and reduce costs. The entire effort was backed by the chief of police, the officer’s association, and the police services...

A recent Wall Street Journal Article discussed the difficulty in finding workers for 911 call centers. As the labor market tightens, all organizations, not just 911 call centers are having trouble acquiring and keeping qualified employees.  This situ...

Is scheduling having an impact on workplace fatigue and accident rates?

Over the years, many of the employees I meet have said, “I work to live, not live to work.” I think that is true of most people. We work to earn money to feed our families, buy a house, and live a good life.  For most people, this simple statement me...

A few years ago we worked with a large employer with several locations in and around Detroit. They had missed customer service goals and labor goals the previous two years and were heading into one of their busiest seasons. It was a constantly changi...

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