The number one question I am asked as a workforce management consultant is how to manage millennials. Millennials, those born between...

First, their organization, just like most across the country, is experiencing a retention problem. Second, the practice of ghosting (an empl

The "Three Circles" represent the three key elements required to design the best schedule successfully. These elements also reflect...

Hang around a group of older employees long enough, and the conversation will at some point turn to complaining about the work ethic of...