Real results from 40+ years of implementing change
See how operations leaders cut overtime, lowered turnover, increased capacity and won union support with CCG.
Client results
$3.2 million in potential savings found in the call centers
CSAA (California State Automobile Association)
$1.5 million in potential savings identified, and a 24/7 playbook ready to go
Johnsonville
Fresher bread, no weekend overtime, and returns expected to be cut in half
Koffee Kup Bakery
Protecting the long break employees were promised, with union support
Apache Nitrogen Products
Union schedule change ratified, with turnover trending down
Midwest manufacturer (anonymized)
$1.2 million cut from the operating budget, with better customer service
Blue Cross Blue Shield of Michigan
More than 90% of employees voted to go back to the 12-hour, 7-day schedule
Dal-Tile
$1.5 million in potential added capacity, with the union on board
Perry's Ice Cream
Retention at a historical high, with weekends off for everyone
Guide Dogs for the Blind
24/7 on-call coverage, without the supervisor filling every gap
Lions Gift of Sight
Up to 40% more capacity in some areas, with schedules teams chose
Vermeer Corporation
Demurrage nearly eliminated, night-shift recovery up, turnover down
The Krusteaz Company






























