Workforce scheduling consultants for 40+ years
Coleman Consulting Group helps employers align capital, schedules, and people so the model stops leaking money and the change sticks.
Why we exist
Most 24-hour and multi-shift operations are running a workforce model that looks fine on paper but quietly costs them overtime, turnover, missed service, and idle capacity, as well as other costly issues. We exist to find that leak, fix the schedule and the policies around it, and leave the organization able to run it without us.
How we're different
Full projects, not slide decks. Most of our work is end-to-end: analysis, options, employee input, implementation, and handoff.
Built for buy-in. A schedule only works if operations can run it and people will live with it. We design for both.
Union workplaces are normal for us. Local leadership can be involved from the first meeting, and member input shapes the options.
Cross-industry pattern recognition. Manufacturing, food and beverage, utilities, contact centers, public safety, government, and more. What works in one place often transfers, carefully, to another.
Proof
$1.2 million cut from the operating budget, with better customer service
Blue Cross Blue Shield of Michigan
Leadership
Coleman Consulting Group is made up of a strong team of proven leaders from industry and academia. Our consultants bring diverse backgrounds in operations research, program management, data analysis, engineering, and management of 24-hour operations. Our subject matter experts are backed by years of experience, including Lean Six Sigma and Project Management certifications.
Mr. Pereira is an internationally recognized expert on work practices and the deployment of personnel in diverse situations. His experience covers vast workforce optimization issues – from scheduling and shift management to increasing employee satisfaction, morale and performance. Since 1994, Frank has worked with both union and non-union companies in organizational management and negotiations.
Mr. Juarez has more than 25 years of organizational development and operations management experience. Marco has helped companies save millions of dollars by implementing alternative schedules in more than 20 different states and five different countries.
Richard Coleman Ph.D. founded Coleman Consulting Group in 1984. Formerly, he was the Co-Director of the Stanford University Medical School Sleep Disorders Center and also had been a member of the Harvard Medical School faculty. He has authored 2 books, including The 24-Hour Business. Dr. Coleman has met with thousands of shift workers and implemented alternative work schedules in hundreds of organizations.
Frank Pereira, Managing Partner
Frank is an internationally recognized expert on work practices and deploying people in complex operations. A 1987 graduate of the United States Naval Academy, he entered the Navy's nuclear engineering program and served on surface ships before joining Coleman Consulting Group in 1994. He holds an MBA from UC Berkeley Haas. Since then he has led workforce scheduling and change work with union and non-union companies across manufacturing, utilities, mining, call centers, and public services.
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Marco Juarez, Senior Partner
Marco has 28 years in organizational development and operations management, and is one of a small group of specialists focused on shiftwork scheduling and its effects on productivity, people, and safety. A 1991 graduate of the United States Naval Academy, he completed a six-month internship at Los Alamos National Laboratory, then entered the Navy's nuclear engineering program and served as a submariner. He joined Coleman Consulting Group in 1998 and has helped companies save millions by implementing alternative schedules in more than 20 states and five countries.
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Dr. Richard Coleman, Founder Emeritus
Richard Coleman, Ph.D., founded Coleman Consulting Group in 1984 and shaped the idea that shift work and 24-hour operations need their own kind of consulting: schedules, policies, and people treated as one system. He previously co-directed the Stanford University Medical School Sleep Disorders Center and served on the Harvard Medical School faculty. He wrote The 24-Hour Business, met with thousands of shift workers, and helped establish the practice CCG still builds on today.
Our project teams also include senior consultants and analysts with deep operations, engineering, and continuous-improvement backgrounds. The people above lead the work.