COMPANY PROFILE
Coleman Consulting Group has worked in a vast array of industries which uniquely positions us to view the challenges each company faces with multiple perspectives. As we consult with manufacturers, food and beverage producers, police and fire departments, hospitals, customer service centers, transportation services, mines, municipal districts, utilities, and government agencies, we find that our proven solutions for one industry can often be adapted as a best practice for another industry to save money, improve service or productivity, and better meet your customer needs. Our team is comprised of engineers, Lean Six Sigma strategists, and former CMO's which enables CCG to provide effective, innovative, and best-practice solutions. Our core competencies include Schedule Design and Implementation, Workforce Optimization, Change Management, Labor Relations, Strategic Communication, and Program Management.
Proper scheduling reduces your operating costs, improves your quality of service, and increases customer satisfaction while improving employee morale. Coleman Consulting Group’s methodology and technology helps companies save millions of dollars every year. Change is not easy, but with a committed management team, a clear explanation of the business reasons for change, and involved employees who help to build the new schedules from appropriate models, effective change can be achieved.
40 +
Years of
Experience
350,000+
Employees
Surveyed
750+
Clients
Served
OUR TEAM
Coleman Consulting Group is made up of a strong team of proven leaders from industry and academia. Most of our consultants are engineers with at least one post graduate degree and bring diverse backgrounds in operations research, program management, data analysis, and management of 24-hour operations. Our people are the backbone of Coleman Consulting Group. Our subject matter experts are backed by years of experience, including Lean Six Sigma Green Belt, Black Belt and Master Black Belt– codified in training materials, processes, and our proprietary database that allows our engagement teams to provide the best solutions to our clients.
Mr. Pereira is an internationally recognized expert on work practices and the deployment of personnel in diverse situations. His experience covers vast workforce optimization issues – from scheduling and shift management to increasing employee satisfaction, morale and performance. Since 1994, Frank has worked with both union and non-union companies in organizational management and negotiations.
Mr. Juarez has more than 25 years of organizational development and operations management experience. Marco has helped companies save millions of dollars by implementing alternative schedules in more than 20 different states and five different countries.
Richard Coleman Ph.D. founded Coleman Consulting Group in 1984. Formerly, he was the Co-Director of the Stanford University Medical School Sleep Disorders Center and also had been a member of the Harvard Medical School faculty. He has authored 2 books, including The 24-Hour Business. Dr. Coleman has met with thousands of shift workers and implemented alternative work schedules in hundreds of organizations.
Ms. Donnell graduated from Georgia Institute of Technology with a degree in Chemical Engineering. Before joining the CCG team, she spent time working as an environmental engineer on groundwater remediation projects. Taylor is currently a Captain in the US Army Reserves and recently earned her Master's of Science in Environmental Management from Webster University.
As an operations management executive, Mr. Mertz has been involved in the startup and growth of companies including Game Stop, CompUSA, and NextJet. With over three decades of operations management experience, Jim is well-versed in corporate growth challenges, employee work/life balance, management evaluation, inventory control, logistics and customer service issues. Jim has worked as a program manager for several 24/7 operations, call centers and has been involved in multiple IPO events.
Mr. Kulp has a background in shift schedule design, change management, shiftworker health & safety training, and is a specialist in fatigue risk management. Kevin has analyzed and designed custom shift schedules and program managed hundreds of clients in health care, power generation, mining, petrochemical, and food & beverage industries.
Ms. Diaz is a data driven analyst with a background in Biochemistry and Molecular Biology. Leslie is motivated by extrapolating data and is an expert at making informed decisions based on computation and collaboration working with teams.
Mr. Fisch brings experience in operations, supply chain management, and data analysis to our team. Jason is a critical thinker who will apply agile project management principles to implementation projects.
Ms. Myers brings over 15 years of experience in call center management, strategic growth initiatives, customer relationship management (CRM), workforce management analytics, call center hiring, and customer service training.
Ms. Gogna brings over 15 years of administrative experience to the team. Suzanne is responsible for Accounts Receivable and Human Resources.
Ms. Bugas brings her experience in branding, business development and inventory management from her years working for corporate retailers based in San Francisco and Marin. Rebecca manages the social media accounts, CCG website, email marketing campaigns and speaking engagements for the senior leadership team.
Ms. Leitten graduated from the University of Notre Dame with a degree in Civil Engineering. Before joining CCG, Victoria worked as a Program Manager for Clark Construction completing projects including the Salesforce Tower, Stanford Hospital, and the Avengers Campus at Disneyland.
Mr. Higgs is a veteran US Navy officer with over 20 years experience leading technical teams and activities in the Aerospace and Defense industry. Ron has worked with clients in several industries from startups to large corporations on leadership and organizational development, technical program management, and continuous improvement in the achievement of their business goals.
Ms. Juarez joined the team in 2023 to assist the consultants with data collection, data entry, and conducting employee surveys. Angel has been an integral part of many implementation teams since joining CCG.
Mr. Van Leuven brings Six Sigma Black Belt Certifications for Lean Manufacturing, is a certified Kaizen Facilitator, and Total Productive Maintenance certified. Thierry brings almost 20 years of experience in Continuous Improvement, with a focus on optimizing resources and processes to meet operational goals and customer requirements.
Mr. Freud spent his career in manufacturing operations. Always a pioneer, Joe has led the implementation of cutting-edge strategies including World-Class Manufacturing, Lean and Six Sigma. Joe will always say that the real benefits of change are realized through the efforts of people with a passion for creating a Great-Place-To-Work environment.
Mr. Codega brings diverse regional and multi-national experience in both the public and private sectors, including strategic planning, deployment and continual improvement processes. Michael is a Six Sigma champion and has been a speaker and panelist at multiple Applied Lean conferences.
Mr. White has been involved in the startup, growth and IPO of several companies as a financial and operations management executive. Tim is well versed in corporate growth challenges, resource management, employee work/life balance, inventory control, logistics, and customer service obstacles.