First Responders Also Deserve Work/Life Balance
A few years ago a North American regional police authority asked us to find and implement a schedule that would improve service and reduce costs. The entire effort was backed by the chief of police, the officer’s association, and the police services board. At the time, police officers were essentially “flat-staffed” in large blocks throughout each day. The schedule did not account for workload variations by the time of day, the day of the week, or seasonal fluctuations. Nee